Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Shipping and billing addresses
• Communication preferences

1.2 Shipment Information

When you create shipments, we collect:

• Sender and recipient details
• Package dimensions and weight
• Shipping preferences and special instructions
• Tracking and delivery information

1.3 Automatically Collected Information

We automatically collect certain information when you use our service:

• IP address and device information
• Browser type and version
• Usage patterns and preferences
• Log files and analytics data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process shipments, calculate rates, and provide tracking information
• Account Management: To create and maintain your account, authenticate users, and provide customer support
• Communication: To send service-related notifications, updates, and promotional materials (with your consent)
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 Shipping Carriers

We share necessary shipment information with our carrier partners (DHL, FedEx, UPS) to facilitate shipping services.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery
• Analytics and performance monitoring
• Customer support

3.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security assessments and updates
• Secure Infrastructure: Our systems are hosted on secure, monitored servers

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights and Choices

6.1 Account Information

You can update your account information at any time through your user dashboard.

6.2 Communication Preferences

You can opt out of promotional communications while continuing to receive service-related messages.

6.3 Data Access and Portability

You have the right to request access to your personal data and, in some cases, receive a copy in a portable format.

6.4 Data Correction and Deletion

You can request correction or deletion of your personal information, subject to legal and operational requirements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze website usage and performance
• Provide personalized experiences

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing in-app notifications

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@dxpress.com
• Phone: +1 (555) 123-4567
• Address: 123 Shipping Lane, Logistics City, LC 12345
• Data Protection Officer: dpo@dxpress.com